Shipping policy

Here is a professionally written Shipping Policy for Lehmber, aligned with your premium, grounded brand voice and consistent with your other policies.

LEHMBER — Shipping Policy

Effective Date: [Insert Date]

At Lehmber, every piece is prepared with care and intention. Below you’ll find details about how we process, ship, and deliver your order.

Order Processing

  • Orders are processed within 1–3 business days (excluding weekends and holidays).

  • During product launches, restocks, or promotional periods, processing times may be extended.

  • You will receive a confirmation email once your order has been placed and a second email with tracking information once your order has shipped.

Please ensure your shipping details are correct at checkout. We are not responsible for delays or losses due to incorrect addresses.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and selected shipping method.

Canada

  • Standard Shipping: 3–7 business days

  • Express Shipping: 1–3 business days

United States

  • Standard Shipping: 5–10 business days

  • Express Shipping: 2–5 business days

International

  • Standard International Shipping: 7–21 business days

Delivery times are estimates and are not guaranteed.

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email.

Please allow up to 24 hours for tracking information to update.

Customs, Duties & Taxes

For international orders outside Canada:

  • Duties, import taxes, and customs fees are the responsibility of the customer.

  • These fees are non-refundable.

  • Delays caused by customs processing are outside our control.

Lost, Stolen, or Delayed Packages

Lehmber is not responsible for:

  • Lost or stolen packages after delivery confirmation

  • Carrier delays

  • Packages delayed due to customs clearance

If your tracking shows “Delivered” but you have not received your package, please contact the shipping carrier directly.

If you need assistance, contact us at lehmbergrounded@gmail.com
 and we will do our best to help.

Incorrect Address Policy

If an order is returned due to an incorrect or incomplete address:

  • The customer is responsible for re-shipping costs.

  • Refunds will exclude original shipping charges.

Please double-check your shipping information before placing your order.

Damaged Shipments

If your order arrives damaged:

  • Notify us within 7 days of delivery

  • Provide clear photos of the packaging and product

  • Include your order number

Email: lehmbergrounded@gmail.com

Subject Line: Damaged Shipment — [Order Number]

We will review and resolve the issue promptly.

Shipping Restrictions

We reserve the right to refuse shipment to certain addresses or regions if required by law or carrier limitations.

Contact

For shipping-related inquiries:

📧 lehmbergrounded@gmail.com

Subject Line: Shipping Inquiry — [Order Number]